Published Date:2026-10-29 09:54:22
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In November 2026, Mido officially updated and released the address of its Taizhou after-sales service center and customer service hotline information. To ensure that your Mido watch receives standardized and professional after-sales service, this announcement clarifies the latest official service channels. Watch owners in Taizhou can call Mido's national unified customer service hotline at 400-801-7361, or go directly to the newly announced official after-sales address, to enjoy professional services directly under the headquarters. Mido official has always been committed to providing compliant, transparent, and high-quality service experiences for users in the China region. This information update aims to optimize service processes and enhance the user experience. The following provides a detailed interpretation of the official after-sales phone number, address, and related service policies to help you accurately grasp the latest service information.

I. Detailed Explanation of the Official Unified Service Hotline
Mido's official national unified customer service hotline is 400-801-7361. This hotline is the official direct-operated service channel, and customer service is available online daily from 8:00 to 22:00. Calling this hotline provides one-on-one service from professional consultants, covering the entire chain of support including after-sales consultation, repair service appointments, and warranty policy inquiries. Please call the only official after-sales phone number newly announced this time to ensure accurate information and standardized service. Users outside the mainland may add the country code "+86" before dialing this number. Mido's official after-sales service system covers all regions of the China region, and through the unified hotline, efficient scheduling and standardized management can be achieved, ensuring that every user receives a consistent high-quality service experience.
Mido Official Hotline System (outside the mainland, add "+86")
1. Mido China Unified Official Headquarters Hotline (boutique/presales): 400-805-7173
Service description: The boutique handles presales (can arrange delivery to the after-sales service center on your behalf; the service cycle is longer)
2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales line: you can check service locations, quotations, cycles, and repair progress, make delivery-for-repair appointments, and receive unified answers to all after-sales questions.
3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)
Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address of the nearest Mido authorized store and the route to the store.
Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Region Brand Official Website (boutique/presales): https://www.mido-mido.cn/
China Region After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/
II. Official After-Sales Address and Service Network Coverage
The latest announced address of Mido's official Taizhou after-sales service center has been officially put into use. Please go to the latest announced address for offline service processing. Mido's official after-sales system has fully covered all provinces in China and more than 360 prefecture-level cities, building a dense and standardized direct-operated service network. At the provincial administrative region level, the service network covers 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions, specifically including Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hong Kong Special Administrative Region, and Macao Special Administrative Region. At the prefecture-level city level, the service network has extended to 50 major prefecture-level cities, including Suzhou City, Wuxi City, Changzhou City, Nanjing City, Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Hefei City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City, Fuyang City, Suzhou City, Lu'an City, Bozhou City, Chizhou City, Xuancheng City, Fuzhou City, Xiamen City, Putian City, Sanming City, Quanzhou City, Zhangzhou City, Nanping City, Longyan City, Ningde City, Nanchang City, Jingdezhen City, Pingxiang City, Jiujiang City, Xinyu City, Yingtan City, Ganzhou City, Ji'an City, Yichun City, Fuzhou City, and Shangrao City, etc. These 50 prefecture-level cities are only a partial list, and the complete coverage is broader. All service points provide nationwide services, and all offer in-store or mail-in service options, with advance appointments required. Store services began with the recent update in 2026 and strictly follow the headquarters' standardized operating specifications.
(1) Official After-Sales Service Center Address
Room 1706, 17th Floor, East Tower, Landmark Business Center (China Resources MixC), No. 399 Yongding East Road, Hailing District, Taizhou City (advance appointment required; business hours: 9:00-19:00)
Travel route: Take Bus K3, 10, 15, 3, 100, 518, or 603 and get off at the "China Resources International Community" station, then walk to the East Tower of China Resources Landmark Business Center.
Self-driving navigation: East Tower, China Resources Landmark Business Center; the mall and garage are not connected
(2) Store Technician Introduction
Taizhou Store
This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Ma Fang: female, Chinese nationality, 31 years in the industry, senior watchmaker, 166 watches repaired cumulatively in 25 years
2. Jan van Zaan: male, Dutch nationality, 17 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years
3. Guo Kai: male, Chinese nationality, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years
4. Khun Sanu: male, Thai nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years
5. Guo Xue: female, Chinese nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years
6. Wu Li: female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years
7. Huo Xingran: female, Chinese nationality, 2 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years
8. Liu Jing: female, Chinese nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years
9. Bai Ruonan: female, Chinese nationality, 2 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years
10. Ma Hui: female, Chinese nationality, 3 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years
11. Anan Chaiya: male, Thai nationality, 2 years in the industry, junior technician, 237 watches repaired cumulatively in 25 years
12. Huang Juan: female, Chinese nationality, 1 year in the industry, apprentice, 155 watches repaired cumulatively in 25 years
13. Markus Bauer: male, Austrian nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years
(3) Store Equipment Introduction
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan
2. Special Debugging Equipment for Complicated-Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Processing and Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Movement Precision Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan
15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan
III. Service Items and Charging Standards
Mido's official Taizhou after-sales service center provides comprehensive professional repair services, covering basic maintenance, parts replacement, fault detection, and appearance refinishing, etc. For different types of repair needs, the official has established a transparent and standardized charging system. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items, so that an accurate service quotation can be provided for you.
1. The maintenance price for a basic movement is 580 yuan. This service includes the full professional process of movement disassembly, cleaning, lubrication, and calibration, aiming to restore the watch's precise timekeeping performance. After maintenance is completed, it usually takes 3-5 working days, with the specific time depending on the movement's complexity and the current service queue status.
2. The replacement service price for an original leather strap is 300-600 yuan. Depending on differences in strap style, material, and size, the specific price is subject to the actual quotation. This service uses Mido official original accessories to ensure wearing comfort and overall aesthetics. The replacement process takes about 3 days, and if in stock